Hercules IT connects your business with secure, measurable technology outcomes.
We help UAE organizations adopt AI safely, strengthen cybersecurity, modernize cloud workloads, and optimize IT costs. Our work is guided by clear SLAs, security guardrails, and a strong focus on compliance.
What services does Hercules IT provide?
We deliver AI solutions (RAG knowledge bases, ticket triage), cybersecurity (email threat scoring, M365 hardening), cloud (Azure governance & cost optimization), DevOps observability, and managed IT services. All engagements include documentation, knowledge transfer, and measurable KPIs.
Which industries do you work with?
We support SMEs and mid-market organizations across professional services, healthcare, retail, logistics, and government-adjacent sectors. Our patterns emphasize data protection and regional compliance requirements.
Where are you located and do you support remote work?
We are UAE-based and operate a hybrid delivery model. Onsite visits are available for discovery, workshops, and go-lives; ongoing delivery and support are handled securely via remote collaboration and monitored access.
How do you measure project success?
We define success metrics early—e.g., ticket resolution time, phishing catch-rate, Azure cost reduction targets, or Core Web Vitals improvements—and track them in shared dashboards. Reviews happen weekly or bi-weekly to keep delivery transparent.
Can you work with our existing vendors and tools?
Yes. We integrate with Microsoft 365, Azure, AWS, Defender, CrowdStrike, Cisco, Fortinet, Power BI, Grafana, and your existing ITSM stack (Jira, Freshdesk, ServiceNow). We avoid lock-in and document everything.
Flexible engagement models designed for predictable value.
Choose from fixed-scope projects, monthly retainers, or outcome-based engagements tied to KPIs like cost optimization or SLA improvements.
How do you price discovery and proposals?
We typically start with a short, fixed-fee discovery (workshops + baseline assessment). You receive a deliverable with scope, timeline, risks, and pricing so you can decide confidently before delivery begins.
What are your most common pricing models?
Fixed scope: for well-defined projects (e.g., Azure cost optimization in 30 days). Retainer: monthly allocation for ongoing work (security hardening, automations, support). Outcome-based: linked to pre-agreed KPI improvements with shared incentives.
Do you offer SLAs and support hours?
Yes. Standard support is business hours (UAE time) with response-time SLAs. 24×7 options are available for security monitoring and critical production workloads.
How do change requests and scope creep work?
Changes are assessed through a lightweight impact review covering effort, cost, and risk. We keep a transparent log and will not proceed without your written approval.
What is your cancellation policy?
For retainers, you can cancel with 30-day notice. Fixed projects follow milestones; you pay only for delivered and accepted work to date plus any non-recoverable third-party fees (if applicable).
We build with privacy by design and UAE PDPL in mind.
From data mapping to DSR workflows, we help you meet obligations while keeping delivery practical for lean teams.
Who owns the data and deliverables?
You own your data and final deliverables. We act as a processor (or sub-processor where applicable) and handle your information according to our DPA and your instructions.
Where is data stored? Do you support UAE residency?
We prioritize regional data residency (e.g., Azure UAE regions) and can design architectures that keep sensitive records in-region. Cross-border transfers, if needed, follow contractual safeguards.
How do you approach PDPL and GDPR requirements?
We align projects with PDPL/GDPR fundamentals: minimization, purpose limitation, retention controls, and data subject request workflows. We’ll provide templates for RoPA, DPIAs, and access controls.
How do you handle AI/LLM privacy & guardrails?
For RAG and automation, we use secure connectors, role-based retrieval, redaction where needed, and configurable memory policies. We log prompts/completions for auditability and exclude your data from model training unless explicitly agreed.
Can you sign NDAs and DPAs?
Absolutely. We typically execute MNDA before discovery and finalize a DPA with security annexes before handling any production data.
Secure-by-default patterns, measurable risk reduction.
We adopt least-privilege access, zero-trust network patterns, and automated hardening from day one. Security is not a phase; it’s the baseline.
What security standards do you follow?
We align to ISO 27001 and NIST CSF practices, enforce MFA/SSO, use managed identities, and maintain audit trails. For cloud, we use CIS benchmarks and Microsoft Secure Score/Defender recommendations.
How do you manage access to our systems?
Access is time-bound, least-privilege, and logged. Administrative actions occur via approved channels, and secrets are stored in secure vaults (e.g., Azure Key Vault). We support JIT/PIM for elevated roles.
Do you offer incident response and monitoring?
Yes. We set up alerting, runbooks, and escalation paths. For managed clients, we provide 24×7 monitoring options, post-incident reviews, and remediation guidance.
How do you protect source code and IP?
Repositories are private and access-controlled; CI/CD uses signed artifacts and branch protections. We provide a clean handover with full documentation and revoke access at project closure.
Do you run security tests or audits?
We perform baseline configuration reviews, vulnerability scans, secret scanning, and dependency checks. Third-party pen tests can be coordinated upon request.