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Our Commitment to Your Privacy

Introduction

At Hercules IT Solutions (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, products, or services. We comply with applicable laws, including the UAE Personal Data Protection Law (PDPL) and the EU General Data Protection Regulation (GDPR) where applicable.

1. Information We Collect

  • Personal Information: name, email, phone, company, role, and project details when you fill forms or contact us.
  • Technical Data: IP address, browser type, device information, and website usage analytics.
  • Files & Attachments: any documents or files voluntarily uploaded via forms.
  • Cookies & Tracking: information gathered through cookies, analytics, or third-party tools (Google Analytics, LinkedIn Ads, etc.).

2. How We Use Your Information

  • To provide and improve our IT services and customer support.
  • To communicate with you regarding inquiries, proposals, or projects.
  • To send you updates, newsletters, and marketing (only with consent).
  • To comply with legal, regulatory, and security obligations.

3. Legal Basis for Processing

We process personal data on the following legal bases:

  • Performance of a contract (when providing IT services).
  • Legitimate interests (business operations, analytics, fraud prevention).
  • Legal obligations (tax, compliance, security requirements).
  • Consent (marketing communications, cookie preferences).

4. Sharing of Information

We do not sell personal data. We may share data with:

  • Trusted third-party vendors and service providers (e.g., cloud providers, analytics, payment processors).
  • Government or regulatory authorities where required by law.
  • Business partners with your explicit consent.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. Data no longer required is securely deleted or anonymized.

6. Data Security

We implement industry-standard measures (encryption, firewalls, access controls, monitoring) to protect personal data. However, no system is completely secure, and we cannot guarantee absolute security.

7. International Data Transfers

If personal data is transferred outside the UAE or EU, we ensure appropriate safeguards (such as Standard Contractual Clauses or equivalent protections) are in place.

8. Your Rights

Depending on applicable laws, you may have the following rights:

  • Access and obtain a copy of your personal data.
  • Request correction or deletion of inaccurate or unnecessary data.
  • Restrict or object to data processing in certain cases.
  • Withdraw consent for marketing communications.
  • Request data portability (where applicable).

9. Cookies & Tracking

Our website uses cookies and similar technologies for analytics, personalization, and advertising. You can manage cookie preferences via your browser settings or by using our cookie consent banner.

10. Children’s Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from them.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites. We encourage users to read their policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, with the “Last Updated” date reflecting the most recent version.

13. Contact Us

For questions, concerns, or to exercise your rights, please contact us:

Hercules IT Solutions
Email: info@herculesit.ae
Offices: Dubai & Abu Dhabi, United Arab Emirates